Refund policy
We want you to feel confident when shopping with us — so while all sales are final, we’re here to help if something’s not right with your order.
💛 A few things to note:
- We can’t accept returns or offer refunds for change‑of‑mind purchases, or if a product doesn’t meet personal preference (e.g. scent, texture, feel).
- For hygiene & safety reasons, we cannot accept returns on opened or used products.
We accept returns, exchanges, or refunds only in the following cases:
- You received the wrong product.
- You received a damaged product.
- Your product is defective (e.g. mould, broken seal, faulty packaging)
If any of the above happens:
- Email us at hello@thegenerationclean.com within 7 days of receiving your order.
- Include your order number and clear photos/videos of the issue so we can assist you quickly.
If your return is accepted, we’ll arrange a replacement or refund — whichever makes the most sense for the situation.
Your trust matters to us, and we’ll always do our best to make things right.