Starting September 2025, we’re making some changes to how we deliver your orders so we can stay efficient as a small business — and still get your clean, safe products to you in the best way possible.

1. Standard Delivery — Free for orders $80 & above

$5 flat fee for orders below $80.

To make our operations smoother (and kinder to the planet!), all standard deliveries will now take place once a week — on Saturdays.

• Orders placed before Thursday, 2pm → Delivered that Saturday
• Orders placed after Thursday, 2pm → Delivered the following Saturday

💛 Why the change?
As a tiny but mighty team, this helps us plan our delivery routes better and reduce unnecessary trips. It also allows us to keep offering affordable (or free!) shipping for you. If your order falls just after our cutoff, we’ll do our best to fit it in earlier whenever possible — thank you for your patience as we balance efficiency with flexibility.

2. Self‑Pickup — Free

We’ve opened up self‑pickup for customers who prefer to collect their orders in person.

• Location: Eunos
• Pick-up is by appointment only — not walk‑in.
• We'll email you once your order is ready, along with the exact address and available pickup time slots.

Simply select Self‑Pickup at checkout, and we’ll take it from there.

3. Express Delivery

Need your order urgently? Select Express Delivery at checkout.

• We’ll contact you to confirm the earliest delivery date available.
• We’ll quote you the courier fee based on your location (typically via GrabExpress or Lalamove).
• Payment for the courier is to be made separately via PayNow before we dispatch your order.

Right now, we only ship within Singapore.

We’d love to reach more mamas and families in the future, so stay tuned as we explore shipping to other locations. 💛

We want you to feel confident when shopping with us — so while all sales are final, we’re here to help if something’s not right with your order.

💛 A few things to note:

• We can’t accept returns or offer refunds for change‑of‑mind purchases, or if a product doesn’t meet personal preference (e.g. scent, texture, feel).
• For hygiene & safety reasons, we cannot accept returns on opened or used products.

We accept returns, exchanges, or refunds only in the following cases:

• You received the wrong product.
• You received a damaged product.
• Your product is defective (e.g. mould, broken seal, faulty packaging)

If any of the above happens:

1. Email us at hello@thegenerationclean.com within 7 days of receiving your order.
2. Include your order number and clear photos/videos of the issue so we can assist you quickly.

If your return is accepted, we’ll arrange a replacement or refund — whichever makes the most sense for the situation.

Your trust matters to us, and we’ll always do our best to make things right.

Can’t find what you’re looking for?

We’re always happy to help. Just drop us an email at hello@thegenerationclean.com and tell us what’s up — we’ll get back to you as soon as we can.

If your question is about an order, don’t forget to include your order number so we can assist you faster.